Rhino Water Damage Restoration ("we," "us," or "our") operates the website dallas-water-damagerestoration.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for services. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Contact Information: Name, phone number, email address, and property address when you submit a contact form, request a quote, or call us.
- Service Requests: Details about your water damage situation, property type, and any other information you share when requesting our services.
- Communications: Messages you send us via our contact form, email, or phone.
Automatically Collected Information
- Usage Data: IP address, browser type, browser version, pages visited, time spent on pages, referring URLs, and other diagnostic data.
- Cookies: Small data files placed on your device to improve your browsing experience. See the Cookies section below for more details.
- Device Information: Information about the device you use to access our website, including hardware model, operating system, and browser.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and service requests.
- To provide water damage restoration and related services.
- To communicate with you about your project, including scheduling, estimates, and follow-ups.
- To improve our website and user experience.
- To send you relevant information about our services, if you have opted in.
- To comply with applicable laws and regulations.
- To protect the rights, property, and safety of our company, our customers, and others.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements.
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., hosting providers, email platforms, analytics services), subject to confidentiality agreements.
- Insurance Companies: With your consent, we may communicate with your insurance carrier to process claims related to our restoration services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your personal information is transferred.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Contact form submissions and service records are retained for up to 3 years to facilitate any follow-up service needs or warranty inquiries.
6. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take steps to remove it.
9. Your Rights (California Residents — CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell.
- Request deletion of your personal information.
- Opt out of the sale of your personal information (we do not sell personal information).
- Non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at info@dallas-water-damagerestoration.com or by phone at 469-966-0124.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: